HOW TO - Cancel my order / What is your cancellation policy?

Help, I need to cancel my order!

Do you have questions about our cancellation policy? 

Do you want to know how to cancel your order? 

Q:  Can I cancel my order?

A:  Yes, you can cancel your order if your order hasn't been fulfilled/completed.   You can cancel the order and receive a full refund.  If the order has already been fulfilled/completed and shipped with a tracking number there is nothing we can do to stop the shipment once it has been picked up by the shipping carrier.  See additional questions below for specific details.

Q:  How do I cancel an order if it hasn't shipped yet?

A:  Send an email to Customer Support and provide the order number promptly.  We will attempt to cancel the order and issue a full refund as long as the item has NOT entered the fulfillment stage.  

Q:  My order has shipped.  Is it too late to cancel it?

A:  Yes, unfortunately, it is too late to cancel for a full refund if the order has already been shipped and you received a tracking number.  However, you can refuse the shipment once you receive it from the delivery carrier.  When we receive it back we can issue a refund less the shipping costs which have already been paid and are not recoverable by us.

If you want to check on the status of your order, please see Order Status for more information or click this link and provide the order number and billing email.